Documentation

Troubleshooting

Unattributed Stripe, missing touchpoints, spend gaps, and delivery failures.

No events after install

Snippet present in <head> with the correct API key
Origin verified and enabled under Settings → Domains
Ad blockers / CSP not blocking cdn.getintently.io
window.ADT defined on the page

Touchpoints missing for paid traffic

Landing URL must carry UTM and/or click IDs (gclid, fbclid, …)
Consent must allow storage
Same-site navigations correctly become direct — that is expected
_fbp alone will not create Meta ads credit; you need fbc / fbclid

Unattributed Stripe payments

Webhook secret saved in Settings → Attribution
Stripe events subscribed (checkout.session.completed, invoice.paid, …)
Checkout / PaymentIntent includes metadata.intently_session_id (and ideally intently_user_hash) or client_reference_id
Visitor had a touchpoint inside the lookback window

ROAS empty / spend line flat

Import CSV under Settings → Attribution → Ad spend
Channel keys must match attribution (meta_ads, not facebook)
Currency should align with your primary attributed currency

Delivery proof at 0% or empty

At least one destination with server-side enabled
Conversion events firing after destinations are configured
Check Pixels → Delivery log (/pixels#delivery-log) for failed sends
Consent may skip dispatch entirely — skipped destinations do not appear as log rows
Only destinations that were actually sent are logged (success or failure)

Channel totals look wrong with multiple currencies

Intently does not sum EUR + USD into one number. Channel and campaign totals use the primary currency; other currencies are listed separately.

Still stuck

Use Attribution readiness, Events, and the delivery log together. If you need historical repair, Settings → Attribution supports backfill and reconcile for touch stitching — run preview before apply.