Terms of Service

By accessing or using the Intently platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these Terms, do not use the Service.

Intently provides a server-side intent intelligence platform including event collection, connector routing, A/B testing, and analytics. We may modify, suspend, or discontinue features of the Service at any time with reasonable notice.

You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. Notify us immediately at security@getintently.io if you suspect unauthorised access.

Paid plans are billed monthly or annually in advance. All fees are non-refundable except as required by law or as explicitly stated in your order. We may change pricing with 30 days' notice; continued use after the effective date constitutes acceptance.

If payment fails, we will notify you and may suspend the Service after a 7-day grace period.

You agree not to: (a) use the Service in violation of applicable law, including privacy and data protection law; (b) resell or sublicense the Service without written permission; (c) reverse engineer or attempt to extract source code; (d) use the Service to transmit harmful, offensive, or illegal content; (e) circumvent usage limits or access controls; or (f) use the Service to process data of persons under 16 without appropriate consent.

You retain ownership of all data you or your end-users submit through the Service ("Customer Data"). You grant Intently a limited licence to process Customer Data solely to provide the Service.

You are responsible for ensuring you have the necessary rights, consents, and lawful bases to collect and process Customer Data, and for configuring the Service in compliance with applicable privacy law.

Intently and its licensors retain all rights in the Service, including all software, documentation, trademarks, and aggregated or anonymised benchmarking data derived from Customer Data. These Terms do not grant you any rights in the Service beyond the limited right to use it as described herein.

Each party agrees to hold the other's confidential information in confidence using at least the same care it uses for its own confidential information, and not to disclose it to third parties without prior written consent, except as required by law.

We warrant that the Service will perform materially as described in our documentation under normal use. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES. INTENTLY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

You will defend, indemnify, and hold harmless Intently from claims arising out of your use of the Service in violation of these Terms or applicable law, or from your Customer Data.

These Terms are effective from the date you first use the Service and continue until your subscription ends or the Terms are terminated. Either party may terminate for material breach with 30 days' written notice if the breach is not cured.

On termination, your right to use the Service ends immediately. We will retain Customer Data for 30 days after termination to allow export, after which it will be deleted.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law provisions. Disputes will be resolved by binding arbitration under AAA Commercial Rules, with the option for either party to seek injunctive relief in courts of competent jurisdiction.

We may update these Terms at any time. We will provide 30 days' notice of material changes by email or in-app notification. Continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms should be directed to legal@getintently.io.